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Customer Service Hours:
11am - 6pm Mon - Tues
11am - 8pm Wednesday
11am - 6pm Thurs - Fri
11am - 4pm Saturday
Off - Sunday
Questions? Contact Us
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call 6836-3789 |
| for international orders call
+65-6836-3789 |
 | service@vivodiamonds.com |
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For phone orders,
please mention:097FTJ |
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100% Money Back Guarantee
We care about your satisfaction and stand behind every item we sell. If you are not 100% satisfied with your purchase, you may return it to our offices within 30 days of the shipment date for a full refund or exchange. In addition to our full 30 Days 100% Money Back Guarantee, we also offer several other valuable services to our clients.
Lifetime Warranty
We warrant that all items will be free from any manufacturing defects at the time of delivery. Our quality-control staff personally inspects every item prior to shipment, so it is very unlikely your purchase will be anything less than perfect. In the event that there is ever a problem with your jewellery, it can be sent back to our office for inspection and/or repair. We also offer free prong tightening, repolishing, and cleaning for the life of your fine jewellery.
Free Resizing
VivoDiamonds.com will resize your ring free-of-charge anytime within the first 60 days of purchase. Free resizing is available for all platinum, white gold and yellow gold engagement rings. To have your item resized free-of-charge, please contact our customer service representatives.
Return Procedures
- In order to process a return, contact our Customer Service department at +65 6836 3789.
- All refunds will be processed within five days and done in the form of the original purchase method. Bank wires are refunded via company cheque.
Additional Terms & Conditions
Returned merchandise must be undamaged and in "new and unused condition" to be eligible for refund or exchange. Items showing obvious signs of wear or alteration by a jeweller other than Vivo Diamonds will not be accepted . Loose diamonds must also be accompanied by the original laboratory grading report or a $250 charge will be charged for replacement of the certificate. Special orders are not returnable. In addition, any engagement ring design sold without a center diamond may be subject to a 20% restocking fee. Eternity bands and tension rings cannot usually be resized and must be completely remanufactured. For that reason it is very important you order the correct size at the time of original purchase.
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