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Customer Service Hours:
9am - 6pm Mon - Fri
9am - 4pm Saturday
Questions? Contact Us
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call 6286-8998 |
| for international orders call
+65-6286-8998 |
 | service@vivodiamonds.com |
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For phone orders,
please mention:
08AH3L |
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 Chat with us Live
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100% Money Back Guarantee
We care about your satisfaction and stand behind every item we sell. If you are not 100% satisfied with your purchase, you may return it to our offices within 30 days of the shipment date for a full refund or exchange. In addition to our full 30 Day 100% Money Back Guarantee, we also offer several other valuable services to our clients.
60 Day Free Resizing
VivoDiamonds.com will gladly resize your ring free-of-charge anytime within the first 60 days of purchase. Free resizing is available for all platinum, white gold and yellow gold engagement rings, as well as all Three Stone Rings. To have your item resized free-of-charge, please follow the Return Procedures listed below.
Lifetime Warranty
We are proud of all the fine quality jewellery we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. A member of our quality-control staff personally inspects every item prior to shipment, so it is very unlikely your purchase will be anything less than perfect. In the event that there is ever a problem with your jewellery, it can be mailed back to our offices for inspection and/or repair. We also offer free prong tightening, repolishing, rhodium plating and cleaning for the life of your fine jewellery.
Return Procedures
- In order to process a return, contact our Customer Service department at +65 6286-8998.
- Write the RAN on the return label that was included with the original order from VivoDiamonds.com.
- Place your item into any standard plain brown box. Boxes may be purchased at the post office for less than $5.00.
- If the value of your package is $3000.00 or less, send your item using Registered Mail with insurance. The cost to ship your item with insurance will range from $5.00 to $25.00.
- Ship the package to our corporate headquarters, located at:
VivoDiamonds.com (Returns)
99 Belimbing Avenue
Singapore 347489
- Your item should arrive in our office in 2-4 days.
- All refunds will be processed within five days and done in the form of the original purchase method. Bank wires are refunded via company cheque.
Additional Terms & Conditions
Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, or packages that are improperly packaged or uninsured will be refused receipt.
Returned merchandise must be undamaged and in "new and unused condition" to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Vivo Diamonds will not be accepted . Loose diamonds must also be accompanied by the original laboratory grading report or a $250 charge will be assessed to replace the certificate. Special orders are not returnable. In addition, any engagement ring design sold without a center diamond may be subject to a 20% restocking fee. Eternity bands and tension rings cannot usually be resized and must be completely remanufactured. For that reason it is very important you order the correct size at the time of original purchase.
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